Privacy Policy
Last updated: 31 August 2026
The Keyflex Company Pty Ltd (ABN 77 061 774 383) (Keyflex, we, us or our) respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply.
This policy explains how we collect, hold, use and disclose personal information when you visit keyflex.com.au, contact us, request information, discuss a project or otherwise deal with us online. It does not replace a more specific notice or a written agreement that applies to a particular service or transaction.
The information we collect depends on how you interact with us. It may include your name, job title, company, business address, email address, telephone number, project requirements, drawings or other material you choose to provide, records of enquiries and correspondence, and information needed to manage a commercial relationship.
WEBSITE AND DEVICE INFORMATION Our website or service providers may collect technical information such as IP address, browser type, device information, pages visited, referring pages, approximate location, date and time of access, and interaction data. Where reasonably practicable, we use this information in a form that does not identify you.
SENSITIVE INFORMATION Please do not send sensitive information through the website unless we specifically ask for it and explain why it is needed. We do not generally need sensitive information to respond to an OEM or product enquiry.
We generally collect personal information directly from you when you complete a form, send an email, call us, request a quotation or resource, provide project material, subscribe to communications, or communicate with our team. We may also collect information from your organisation, representatives, publicly available sources, service providers and our related business contacts where permitted by law.
We collect and use personal information for purposes connected with our business, including responding to enquiries, providing technical information, preparing or discussing quotations, supporting product development, supplying products or services, managing accounts and communications, improving our website and services, protecting our systems, sending requested or permitted marketing, meeting legal obligations, and establishing or defending legal claims.
DISCLOSURE We may disclose information to our employees, contractors, professional advisers, insurers, IT and hosting providers, website and analytics providers, email and customer relationship management providers, logistics or manufacturing partners, related businesses, regulators, courts and law enforcement where required or permitted by law. We do not sell personal information.
OVERSEAS RECIPIENTS Some service providers, contractors, related businesses or manufacturing partners may be located outside Australia. Likely countries and providers should be confirmed against the live technology and supply-chain configuration before publication. Where required, we take reasonable steps in relation to overseas disclosures under the APPs.
Our website may use cookies, pixels, tags and similar technologies for essential website functions, security, remembering preferences, measuring website use and, if enabled, supporting marketing. You can usually manage cookies through your browser settings. Disabling some cookies may affect website functionality. The live site configuration should be checked so this policy accurately identifies any analytics, advertising or embedded-content providers in use.
We may send you information about Keyflex products, capabilities, resources or events where permitted by law. You can opt out at any time by using the unsubscribe option in a message or contacting us using the details below. We will process opt-out requests within a reasonable period and maintain suppression records where necessary.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, password protection, secure systems, staff procedures, supplier controls, backups and secure disposal. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, to manage a commercial relationship, meet legal and accounting obligations, resolve disputes, maintain business records and protect our legitimate interests. Specific retention periods should be confirmed internally for enquiries, quotations, customer records, marketing preferences, website logs and project files. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal and operational requirements.
You may ask us for access to personal information we hold about you or request that we correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We may need to verify your identity and may refuse access or correction in limited circumstances permitted by law. We will explain any refusal where required. Contact us using the details below.
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. Please provide enough detail for us to identify the issue. We aim to acknowledge and handle complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. You can also contact the OAIC directly, although it generally expects individuals to give the organisation an opportunity to respond first.
If we become aware of a data breach that is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will assess and respond in accordance with the Privacy Act and applicable guidance, including notifying affected individuals and the OAIC where required.
Our website may contain links to third-party websites or embedded content. Those websites operate under their own privacy policies and terms. We are not responsible for their content, security or privacy practices. Review the relevant third-party policy before submitting personal information to them.
We may update this policy from time to time to reflect changes in our business, technology, legal obligations or website. The updated version will be published on this page with a revised last-updated date. The version published on the website is the current version.
ENTITY The Keyflex Company Pty Ltd
ADDRESS U4/15 Rosslyn Street, West Leederville WA 6007, Australia
EMAIL sales@keyflex.com.au
PHONE +61 (8) 9388 7366
WEBSITE https://www.keyflex.com.au/
